Booking Questions

You can book a transfer online or you can contact our reservation department by email and we will assist you with the booking.
If you cannot book online you have to send us email with all details of your transfer request. Unfortunately we do not accept bookings by phone.
Please contact us via email or by phone and we will provide you with any information you need.
The booking should be made no later than 24 hours prior to required transfer. 
We suggest for high season at least 72 hours before required service.
You should submit your credit card details in order to confirm your booking request. All bookings must be paid by credit card at the time of booking.
All your booking requests will be saved in your personal account on our website. You can finalize the booking at any time not later than 24 hours before transfer.
Yes. All infants (0-2yrs) and children (3-11yrs) must be included in the booking form to guarantee the appropriate type of vehicle will be provided.
You can indicate your special requests, comments and instructions in the field "Special requests".
You will receive the booking confirmation as soon as the local provider accepts your booking request. Especially for Greece you will receive booking confirmation at the time of booking.
If you need to update your booking form, please contact our reservation department via email. The booking will be updated immediately upon your request and the related message will be sent.

On Arrival

In the Airport: Our driver will wait for you in the airport arrivals area.

In the Cruise Terminal: Our driver will wait for you in the cruise arrival lounge.

On the Train Station: Our driver will wait for you at the train arrival platform.

At a Private Address: Our driver will wait for you at the agreed address.

As soon as the booking process is finalized, the meeting spot details and the emergency phone number will be sent together with the booking confirmation.

We monitor flight, ferry and train arrivals so driver can be on time at the meeting point, in which case he will be waiting for you up to one hour after landing time of your flight or arrival time of your ferry or train.

For private address or hotels driver will be waiting maximum 15 minutes after the agreed pick up time.

Driver will hold a sign with the name stated in the booking form.
By credit card at the time of booking.
We accept Visa and MasterCard.

Service Questions

Yes, but please mention your conditions in the field "Special requests" to ensure the appropriate vehicle will be provided.
Yes, we offer private transfers for groups of any size.
Yes, we do. Our driver will wait for you holding a board with your name.
We offer exclusively private transfers.
Yes, we offer infant and child safety seats free of charge. Please indicate the age of each infant or child traveling and we will select the appropriate safety seat. However, please note that maximum pieces of child or infant seat can only be two in each vehicle.
Flight tracking service can be provided upon request. Most of our local partners also offer flight monitoring. Especially in Greece we offer flight monitoring.

Luggage Questions

You should indicate the exact amount of luggage you will have with you to ensure the appropriate vehicle will be provided.
Small bag
Weight: up to 11 kg
Maximum Dimensions (L+W+H): 114 cm

Medium bag
Weight: 12- 22 kg
Maximum Dimensions (L+W+H): 157 cm

Large bag
Weight: 23 - 34 kg
Maximum Dimensions (L+W+H): 187 cm
Yes, if you travel with special baggage such as golf clubs, ski equipment, pushchairs, animal cages, you should indicate this in the field "Special requests" to ensure the appropriate vehicle will be provided.
No, pets are not allowed.

Cancellation and Complaint Policy Questions

You can cancel your booking in your personal account on our website or contact our reservation department and ask for cancellation of booking.
You can visit our “Terms & Conditions” to be informed about our cancellation policy.
If you cancel your booking later than the permissible cancellation period, a related cancellation fee will be applied. Our cancellation policy can be found in the "Terms and Conditions" section of our website.
You can submit your complaint within 15 days from date of transfer. Complaints registered after this period will not be accepted.